WhatsApp Campaign Credit Refund Policy

At SMSKARO, customer satisfaction is our highest priority. If your WhatsApp campaign report shows a "Delivered" status for any number, but the message was not actually delivered, you can claim a 100% Credit Refund for that campaign.

Terms & Conditions

1. Same-Day Re-Shoot Required

The refunded campaign must be resent on the same day before 5:30 PM (IST). If the campaign is not resent on the same day, the refunded credits will be automatically deducted.

2. Campaign Content Cannot Be Changed

The refunded campaign must remain exactly the same.

• Message content cannot be changed.
• Media files (Image, Video, PDF, etc.) cannot be changed.
• Existing recipient numbers cannot be removed or replaced.
• You may add only 5-10 additional numbers if required.

3. Modified Campaigns Will Be Automatically Rejected

If the campaign content, media, or recipient list is significantly modified, the campaign will automatically be marked as Failed.

• Your refunded credits will immediately return to your account.
• You must first resend the refunded campaign before creating any new campaign.
• If you send another campaign before completing the refunded one, the new campaign may automatically fail and the credits will continue returning until the original refunded campaign has been completed.

4. Campaign Splitting is Allowed

For convenience, you may split the refunded campaign into 2 or 3 smaller campaigns.

• Original recipient numbers must remain the same.
• You may add a maximum of 10-15 new numbers across the split campaigns.
• Most of the contacts must belong to the original refunded campaign.

5. Refund Request Must Be Made on the Same Day

• Refund requests are accepted only on the same day.
• Same-day complaint.
• Same-day credit refund.
• Same-day campaign re-shoot.
• Refund requests received on the next day will not be accepted.

6. Number Investigation After Multiple Refunds

If you have already received refunds and resent the same campaign three times, but messages are still not reaching certain numbers, you will be required to provide those mobile numbers.

• The issue may be related to WhatsApp restrictions, network issues, device settings, or technical limitations.
• Without those numbers, our technical team cannot identify or permanently resolve the issue.
• After three refund attempts, sharing the affected numbers becomes mandatory.

7. Failed Delivery Refund Policy

If the campaign report itself shows the message status as "Failed", then the campaign will NOT be eligible for a 100% Credit Refund.

• Only the credits for the Failed numbers will be refunded.
• The refund will be processed automatically within 12 Hours.